Syllabus

The syllabus reflects the wide responsibilities of staff in dental practice today.

Part 1

• The receptionist and the dental team
• Effective communication
• Dental health and dental terminology
• Record keeping, filing and simple accounting
• Ethics and etiquette
• Improving communication skills

Mari Robbins, Medical Receptionists and Secretaries Handbook (paperback) with Part 1

Part 2

• Customer care
• Hazards, health and safety
• First aid
• Managing yourself and others
• Financial management
• Building a successful practice
  
  First Aid Manual with Part 2

The outline content of each workbook can be found in the programme guide, contact the Education Department for a copy.