THE INNER CONSULTATION
how to develop an effective and intuitive consulting style
Second Edition
2004296 pages Paperback
ISBN-10 1 85775 679 7
ISBN-13 9781857756791
Roger Neighbour, President, Royal College of General Practitioners
Description
The Inner Consultation, Second Edition sets out the author’s thoughts on how consulting skills, and methods of teaching them, have evolved in the 17 years since the book’s first publication. It also develops the theme of ‘curiosity’ as the key requirement for
patient-centred consulting and provides a practical consultation model with five checkpoints to work to, advice for developing skills, and suggestions for doctors to ensure they know the cues in the consultation that require their full attention.
All general practitioners, GP registrars and medical professionals will find this book essential and thought-provoking reading.
‘The Inner Consultation has become one of the very few contemporary medical classics. This remarkable book focuses very clearly on both parties in the medical consultation. It is now well accepted that the consultation is the epicentre of general practice. Quality consulting makes us more effective, and makes our task both more interesting and more worthwhile. I was deeply humbled when I re-read the book so that I could prepare these words. I had forgotten quite what an astonishing book this is – how beautifully written, how wise and incisive and witty and fun it is. If you have never read this book, you are in for a treat.’
David Haslam, Chairman, Royal College of General Practitioners
Review Quotes 'A sophisticated training manual, The Inner Consultation helps physicians develop the skills required to listen, think, ask, talk, negotiate and plan, all at the same time.' HEALTH EXPECTATIONS
'As nurses advance their practive to include roles previously the preserve of their medical colleagues, it seems only reasonable that they should read their textbooks too. Any nurse with an interest in communication skills will learn much from this excellent and essential resource.' CANCER CARE NEWS
'Highly recommended to doctors with clinical and/or educational responsibilities, not just general practitioners.' JOURNAL OF THEROYAL ARMY MEDICAL CORPS
'This second edition has been brought up-to-date and is an even better read than before. This should be read by anyone interested in honing their consultation skills.' PRACTICE NURSE
‘A revelation. Roger Neighbour is a master in the art of medicine. This self help manual is obligatory for all trainees and trainers in general practice and those whose consultation skills have devolved to little more than wing and prayer. It will, as the author states boldly, “enable you to consult more skillfully, more intuitively and more efficiently".’ BMJ
 Overview Section A: Goal setting Problem? What problem? How have you been taught previously? Models of the consultation On having two heads Keeping it simple - the consultation as a journey Five 'en-route', checkpoints Section B: Skill building How people learn Checkpoint 1 (connecting) - rapport-building skills Checkpoint 2 (summarizing) - listening and eliciting skills Interlude - the clinical process in general practice Checkpoint 3 (handover) - communication skills Checkpoint 4 (safety netting) - predicting skills Checkpoint 5 (housekeeping) - taking care of yourself Section C: Getting it together On only having one head The inner consultation Zen and the art of the consultation
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